Aus Deutschland- Preis-Leistungs-VerhältnisSchlecht
Das Hotel ist leider für alle Personen, die auf einen Fahrstuhl angewiesen sind, ungeeignet. Wir mussten im Restaurant 15 Minuten auf einen Fahrstuhl warten, der dann noch defekte Türen hatte. Für uns gab es dann keine Möglichkeit, um mit Kinderwagen in den 9ten Stock zu kommen. Es gibt nur 3 sehr langsame Aufzüge.
Beliebte Aktivitäten
- Kultur & Erlebnis
- Ausgehen & Nightlife
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 3-5 Tage im Juli 2024 |
| Reisegrund: | Stadt |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Dennis |
| Alter: | 36-40 |
| Bewertungen: | 2 |
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced with our elevators during your stay. We understand how frustrating it must have been to wait for an elevator, especially with a stroller and the need to access the 9th floor. Please be assured that the issues with the elevators, including the broken doors, have since been resolved. Your feedback is invaluable to us as it helps us improve our services and provide a more pleasant experience for all of our guests. We are continuously working to improve the efficiency of our elevators to avoid such delays in the future. We hope you will give us another opportunity to provide you with a better experience. Should you plan to visit us again, please do not hesitate to contact us directly and we will make sure your stay is as smooth and comfortable as possible. Kind regards, Merijn Veken - Hotel Director m.veken@room-matehotels.com
