Royal Central Hotel and Resort The Palm

Dear Guest, Thank you for taking the time to provide us with your valuable feedback following your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced during your time with us. We regret to hear that the cleanliness of your room did not meet your expectations and that there was a mold odor present. Please be assured that we take cleanliness and maintenance very seriously, and we will investigate this matter thoroughly to ensure that such issues are promptly addressed and resolved. Additionally, we apologize for any inconvenience caused by the limited availability of loungers and umbrellas by the sea. We understand the importance of providing adequate amenities for our guests' comfort and convenience, and we will take steps to improve this aspect of our service. Your feedback is invaluable to us as it helps us identify areas for improvement. We appreciate your understanding and patience as we work to address these issues. Once again, please accept our sincerest apologies for any shortcomings you encountered during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Yours truly, Zhazgul Zhanibekova Assistant Front Office Manager