Smy Kos Beach & Splash

Dear Luca, Thank you for choosing SMY Kos Beach & Splash for your holidays. We are really sorry to read that your stay with us did not meet your expectations. We can assure you that for everyone here in SMY Hotels, our priority is to make our guests feel at home and make their stay with us a memorable and unique experience. Personally, allow me to thank you for your feedback. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more. How ever, concerning the food, we are really sorry that you didn’t like it. Food is always a matter of taste and we accept your opinion but we do not accept your comment that it is catastrophic . Our kitchen staff work very hard to prepare 2200 recipes of food daily, freshly cooked and with high quality products and yes they try everything before the put it at the buffet. As the food offer is buffet, we are very careful with seasoning as some guests might have allergies or food intolerances. Daily at the buffet there is a selection of 24 hot dishes, at the show cooking area there is daily grilled meat ( Ribeye, Sirloin stakes, Lamp chops, Chicken, pork, turkey) grilled fish, 2 kinds of pasta, 3 kinds of pizza. At the cold buffet there is a choice of more than 30 dishes to choose from. Mixed salads, fresh salads, cold appetizers, salad bar, cold cuts, cheeses etc.. At the snack area, we serve daily : Gyros, hotdogs, burgers, souvlaki, pasta, pizza and a variety of salads. We are really sorry if you didn’t find any of these 68 dishes that are cooked daily for your choosing to be to your liking and wish during your stay that you had let us know so our Chef could have prepared you something different. Overall, we appreciate the time taken to fill in our survey and look forward to the opportunity of welcoming you back in our Hotel in the near future. Warm Regards, SMY Kos Beach and Splash Team.