Der erste Eindruck war zwar positiv aber es gibt noch eine Menge zu verbessern, vor allem was den Service und die Organisation anbelangt.
Das Zimmer ist top: modern, sauber und wurde vom Personal kontrolliert während der Kofferabgabe. Einen grossen Abzug für das WIFI, ausser direkt in der Lobby oder im Restaurant hat es schlecht bis teilweise gar nicht funktioniert, kann man definitiv besseres erwarten!
Relativ kleines, untypisches 5-Sterne Buffet für einen übertrieben saftigen Preis!
Der Service ist für meinen Geschmack schlecht! Egal ob beim Check-in oder beim Abendessen, man wird mehr oder weniger ignoriert und einfach stehengelassen. Erst wenn man sich bemerkbar macht wird man erst mal zum Warten gebeten und nach einiger Zeit bedient (und dies bei wenig bis sehr wenig anderen Gästen).
Der Strand ist direkt beim Hotel, was für mich der Hauptgrund für den Aufenthalt war. erreichbarkeit ziemlich schlecht, Zufahrtsstrasse wurde gesperrt sodass ein Unweg von ca. 15min gemacht werden musste.
Beliebte Aktivitäten
- Strand
Sawasdee krub/kra, Thank you for taking the time to share your feedback regarding your recent stay with us. While we are pleased to hear that you appreciated the modern design, cleanliness, and overall comfort of your room, we are truly sorry that several aspects of your experience fell short of your expectations. Please accept our sincere apologies for the service shortcomings you encountered during check-in and dinner. Providing attentive, welcoming, and efficient service is one of our highest priorities, and it is disappointing to learn that you felt overlooked and inadequately attended to. Your comments regarding our service and organization have been shared with the relevant department leaders for review and improvement. We also regret the inconvenience caused by the Wi-Fi connectivity issues during your stay. Reliable internet access is an essential part of the guest experience, and we understand how frustrating it can be when the service does not perform as expected. Our technical team continues to monitor and improve network coverage throughout the property. Additionally, we are sorry to learn that our buffet offering did not meet your expectations in terms of variety and value. Guest feedback is invaluable in helping us evaluate and enhance our dining experiences, and your comments will be carefully reviewed by our culinary and restaurant teams. We appreciate your understanding regarding the temporary road closure and the resulting detour. While this situation was beyond the hotel's direct control, we understand the inconvenience it may have caused during your visit. On a positive note, we are delighted that you enjoyed our beachfront location, which we know was an important factor in your decision to stay with us. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide a much-improved experience that better reflects the standards we strive to uphold. Warm regards, Siriyaporn P. Room Division Manager
