Stella Palace Aqua Park Resort

Dear Gudrun, Thank you very much for taking the time to share such a detailed review of your recent stay at Stella Palace. We are truly delighted to hear that you enjoyed the layout of your room, as your comfort is extremely important to us. At the same time, we sincerely regret the unpleasant odor issue in the WC that you mentioned. Your feedback has already been shared with our maintenance team, and we are taking the necessary steps to ensure that such matters are promptly and effectively addressed. Furthermore, it is fantastic to hear that the freshness and quality of the food, along with the cleanliness of the restaurants and the cocktails made with original brands, added to your enjoyment. Most importantly, your kind words about our team and the level of service truly mean a lot to us. We take great pride in ensuring our guests feel valued and well cared for at all times. We are also happy to hear that you appreciated the location, the short transfer time from the airport, and the nearby amenities. However, we are sorry to learn that the beach did not fully meet your expectations. Please note that the wave breakers are in place for safety reasons, as the protection of our guests is always one of our top priorities. Finally, we are glad that you enjoyed the sports and entertainment options, and that the organization and events, such as the pool party, enhanced your overall experience. Thank you once again for your thoughtful and constructive feedback. It was our pleasure to have you as our guest, and we truly hope to welcome you back in the near future for another memorable and relaxing stay. Warm regards, Anna-Maria Grigoraki Guest Relations Manager