Sultan Bey Hotel, El Gouna

Dear M . Ramon Thank you very much for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed the peaceful atmosphere of our hotel, the beautiful gardens by the lagoon, and the friendliness of our staff. It’s always encouraging to know when our team’s efforts are appreciated. At the same time, we’re grateful for your honest observations about areas where we can improve. We take your comments regarding room condition, restaurant service, and entertainment timing seriously. We understand how these aspects can impact your overall experience, and we are actively working on updates and adjustments to enhance guest comfort and satisfaction. We truly value your input and hope to have the opportunity to welcome you again in the future, with noticeable improvements that reflect your helpful suggestions. Best Regrads Remon Magdy