The Grand Palace - Adults only

Dear Mr. Katharina, Thank you for your review of the Grand Palace. Thank you for taking the time to feed back to us about your stay. I am sorry that you feel that we did not meet your expectations on this occasion. We do not believe the situations you describe are typical of our guest experience but I have passed your comments on to my department managers and, rest assured, we will investigate the matter thoroughly and take any action required. In the meantime, we’d like to thank you for bringing these issues to our attention to allow us to further improve our customer experience Kind regards, Hotel Management