TUI BLUE Palazzo del Mare

Dear Kathrin, thank you for choosing TUI Blue Palazzo del Mare for your holidays and for taking the time to review our hotel. It is a pleasure to receive mostly positive feedback regarding your stay with us and we are glad that you have enjoyed our facilities and the service from our personnel. However, we are disappointed to hear you were not completely satisfied with our buffet quality, as we pride ourselves in offering a great variety and quality of dishes to suit everybody's tastes. It is relieving that this issue did not hinder you from having a pleasant experience in our Restaurant. Due to unforeseen reasons, our hotel may have been unable to provide you with the room type you had originally booked from the start of your holiday. We sincerely apologize for any inconvenience this may have caused you during your stay and we hope this does not hinder you from choosing us for your holidays in the future. Once again, we thank you for your feedback and assure you that it will be forwarded to the relevant departments for consideration. We hope to welcome you again to provide you with an improved experience in the future. Yours sincerely, The Hotel Management