Aus DeutschlandDas Hotel selbst war perfekt. Wir haben vor allem die tolle Hotelanlage und den großen Pool genossen. Das Personal war jederzeit hervorragend. Negative Punkte gab es leider auch. Das waren u.a.: - Strand nicht gut gepflegt - Sauberkeit des Geschirrs im Hauptrestaurant lässt zu wünschen übrig (wir haben sehr oft kaputtes, angeschlagenes und leider auch beschmutztes Geschirr bekommen). Auch morgens wurde wir an schmutzige Tische gesetzt - Abendessen war okay. Frühstück dagegen war eher schlecht. Nicht wirklich Abwechslung, keine große Auswahl....absolut verbesserungswürdig - Bei Endabrechnung wurde zu viel verrechnet. Konnten wir klären und Rechnung wurde korrigiert. Aber hier sollte man aufpassen und prüfen was man konsumiert hat Fazit: Das Hotel hat viel Potential, aber als 5-Sterne selbst würde ich es nicht ansehen. Hier gibt es an der ein oder anderen Ecke noch was zu tun ;-)
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 2 Wochen im August 2025 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Nadin |
| Alter: | 41-45 |
| Bewertungen: | 8 |
Dear Nadin, thank you for choosing TUI BLUE Palazzo del Mare for your holidays and for taking the time to review our hotel. We would like to thank you for your positive comments regarding our staff’s service and our facilities. However, we are disappointed to hear that we did not manage to meet your expectations on several aspects of the hotel. We are sorry to hear that you were unsatisfied with the maintenance of the beach. Our beach staff take great care of keeping our sunbeds and equipment in good condition, and any technical issues that arise are quickly resolved by our Maintenance department. However, we appreciate your feedback and we will make sure to forward it to the relevant departments for consideration. We sincerely apologize for the condition of the plates you were offered at the Restaurant. We understand that receiving dirty and chipped plates is unacceptable, and we take full responsibility for this oversight. We thank you for bringing this issue to our attention and we will make sure to inform the relevant departments to take measures, ensuring this will be avoided in the future. We also welcome your feedback regarding the variety of dishes in the breakfast buffet and will forward your comments to the kitchen team in order to improve our services. Kindly note that all signed receipts and charges are available for your reference any time during your stay at our Reception desk. In order to avoid mistaken charges and for verification purposes, we always recommend that our guests show the guest card they receive upon arrival to all of our departments before they charge something to their room. Nevertheless, we are glad you could sort out any mistakes in your final bill with the help of our Reception team. Your feedback is greatly helpful for us, as it allows us to understand where improvements are needed in order to meet our guests' expectations. We hope these issues did not hinder you from enjoying your holidays to the fullest and that you will give us a chance to welcome you again in the future for an improved experience during your stay. Yours sincerely, The Hotel Management
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