TUI BLUE Palazzo del Mare

Dear Tomas, Thank you for your detailed comments and for choosing to stay with us for your holidays. We are very sorry to hear that your expectations were not entirely met during your stay with us. Regarding the dissatisfaction with your room we were pleased to hear that you contacted us and that we were able to offer you a room change. We are sorry to hear that you were not happy with the food. We believe that we provide good quality and a wide variety of food to choose from, offering something to satisfy everybody’s taste. We are sorry that you found the drinks expensive and that the drinks were not to your taste. The prices that we offer are in line with the Greek prices and all our drinks are selected and approved following a strict health and safety procedure. We apologize if you felt that service lacked at any point and we thank you for informing us. We have forwarded your comment to the relevant department. Our personnel is very dedicated to offer their best service and we have not had any complaints, on the contrary, the guests seem satisfied with the staff and the service they provide. It is always our pleasure to communicate with our guests and be as accommodating and attentive in order to meet their expectations. Once again thank you for your comments and we hope to welcome you to one of our hotels in the future. Yours sincerely, The Hotel Management