TUI KIDS CLUB Maspalomas Princess

Dear Bernhard, We would like to start by sincerely thanking you for taking a moment to share your experience at our hotel Maspalomas & Tabaiba Princess. We are very happy to hear that you found our facilities in good condition and clean, and that you enjoyed the variety and quality of the food in our dining room. We appreciate your comments about the rooms. We understand that comfort is essential for a pleasant stay, and we regret that the beds and sofa beds did not fully meet your expectations of comfort. We would like to inform you that we have toppers for the beds that we can provide for our guests who prefer a softer mattress. Please do not hesitate to ask at reception on any future visit to ensure an optimal rest. As for the paddling pools and slides, it is correct that during the winter season, these pools are heated for the enjoyment of our young guests. The water temperature is set at an average of 26 degrees Celsius, which may vary slightly depending on the weather conditions outside. The current temperature of the pools is displayed on the information boards available in the pool area for your reference. However, we are pleased that you found the pool area pleasant and the sun loungers comfortable, and that the daily cleaning of the rooms was to your liking. Your words are very valuable to us and motivate us to continue to maintain high standards of cleanliness and service. Thank you again for choosing us for your stay and for your constructive comments. We look forward to having the pleasure of welcoming you again, offering you an even more comfortable and satisfying experience. Best regards, Princess-Customer Care Team