TUI KIDS CLUB Maspalomas Princess

Dear Püppy, We sincerely appreciate your comments about your experience at our hotel Maspalomas Princess. We are pleased to hear that you found our hotel child-friendly and that you enjoyed the friendly service of our staff. The satisfaction of our guests, especially our youngest guests, is a priority for us, and we are happy to hear that we were able to meet your expectations in this regard. We are sorry to hear that you experienced inconvenience due to queuing for food. We understand that peak times can generate queues due to the large number of people, but we do our best to manage these as quickly as possible, as they are only occasional occurrences. If you would like to enjoy the quieter hours, we recommend the use of our app and the totems that are available throughout the resort, where you can check the quietest times for our restaurants. However, it is comforting to know that you found your rooms clean and comfortable. Maintaining a high standard of cleanliness is paramount to us, and it is gratifying to know that this aspect contributed to making your stay more enjoyable. We appreciate your feedback and look forward to the opportunity to welcome you back in the future to provide you with another exceptional experience. Best regards, Princess - Customer Care Team