TUI KIDS CLUB Maspalomas Princess

Dear K.D., We sincerely appreciate your comments about your recent stay at our hotel Maspalomas & Tabaiba Princess. We are sorry that your all-inclusive did not meet your expectations. Our hotel has two types of all-inclusive: a standard all-inclusive and an all-inclusive plus, where the guest can choose which one they want to purchase, so they don't have to pay for services they know they won't use. All related information is published in detail on our website and our Princess app, where we detail which products are included and their respective additional costs in the case of a standard all-inclusive, so that each person can be informed of the aspects that are essential before booking. In this way we try to avoid that the person arrives at the hotel expecting something that we do not offer from the beginning and that saddens us. On the other hand, we are sorry to hear that your check-in experience was not as pleasant as you expected. We are sorry if you were offended by the way you were treated, all our staff are trained to the highest standards of customer service to provide you with the best possible customer care, at no time was it our intention to make you feel in any way out of place. However, we are very pleased to hear that you were impressed with the beauty and impeccable cleanliness of our facilities. In our commitment to providing an exceptional guest experience, we pay special attention to the maintenance and presentation of every corner of our hotel. We appreciate your constructive comments and hope to have the opportunity to welcome you back in the future to provide you with an improved and more satisfying experience at our hotel. Best regards, Princess - Customer Care Team