Aus DeutschlandEs war leider nicht sehr sauber. Fugen im Pool haben geschimmelt, auf dem wasserspielplatz war der Boden auch gammlig. Das Geschirr war sehr oft schmutzig und die Becher, nass aufgestapelt, haben gammlig gerochen. Das Essen in den Snack Bars war alt. Ansonsten ist es aber ein sehr schönes Hotel mit vielen Angeboten für Kinder. Im Hotel waren viele, auch kleine Kinder zu Gast, wir haben uns dadurch mit zwei jährigem Kind dort sehr wohl gefühlt. Die Angestellten waren sehr freundlich.
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 2 Wochen im Februar 2024 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Kato |
| Alter: | 31-35 |
| Bewertungen: | 1 |
Dear Kato, First of all, thank you for taking the time to leave us your review regarding your stay at the Maspalomas Princess Hotel, your feedback is very important as it is what allows us to know in which areas we can continue to improve. We regret that certain things did not meet your needs. We would like to inform you that our hotel meets the highest standards of cleanliness, both of the different facilities, as well as our rooms and the kitchenware we use in our restaurant. These are treated under industrial processes by a highly qualified team and then checked one by one. We regret that this has not been your perception but please do not doubt that we will pass on your comments to the cleaning department so that the areas mentioned can be thoroughly checked. On the other hand, we thank you for your kind comments regarding the appearance of the hotel, our offer and entertainment for the little ones and our incredible team of staff. We appreciate all the feedback you have given us and for valuing us, we look forward to welcoming you and your family back in the near future. Best regards, Princess - Customer Care Team
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