TUI KIDS CLUB Maspalomas Princess

Dear Udi, We sincerely appreciate your comments about your recent stay at our hotel Maspalomas & Tabaiba Princess. We are sorry to hear that the rooms did not live up to your expectations in terms of cleanliness and that you missed a tissue box in the bathroom. We would like to inform you that our hotel meets the highest standards of cleanliness, both of the different facilities and our rooms. These are treated under industrial processes by a highly qualified team and then checked one by one. We are sorry if this was not the case for you, as it was a one-off mistake. We would have loved to hear about it during your stay so that we could have improved your experience. However, we are very pleased to hear that your experience at our hotel was positive and that you found it to be an ideal place to travel with children. We strive to provide a welcoming and suitable environment for families to enjoy their stay to the fullest. We are also happy to know that you were satisfied with the gastronomic offer we provide. Our team strives to provide a wide variety of dishes to suit the diverse tastes and preferences of our guests, ensuring a memorable dining experience for the whole family. We sincerely value your feedback and hope to have the opportunity to welcome you back in the future to provide you with an even more satisfying experience at our hotel. Best regards, Princess - Customer Care Team