Aus DeutschlandLeider wurde unserem Wunsch auf eine weiche Unterlage/Matratzentopper für das Schlafsofa (war sehr hart und unbequem) meines Sohnes nicht nachgekommen, er hat dann einfach bei uns mit im Bett geschlafen. Sonst war alles perfekt, vor allem das Essen und die traumhafte Poolanlage! Kurz vor unserem Aufenthalt wurde das buchen der Essenszeiten im Foodmarket abgeschafft. Das Restaurantpersonal hat die Gäste an die freien Tische verteilt. Wir mussten nie länger als 5 Minuten auf einen freien Tisch warten. Abends sollte man allerdings bis spätestens 19 Uhr essen gehen, danach konnten wir längere Warteschlangen am Restauranteingang beobachten. Das Personal war stets sehr freundlich und bemüht. Wir würden dieses Hotel jederzeit wieder buchen.
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- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 1 Woche im Februar 2024 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Meike |
| Alter: | 41-45 |
| Bewertungen: | 1 |
Dear Meike, We appreciate your detailed comments about your recent stay at our hotel Maspalomas Princess. We are pleased to hear that you enjoyed your time with us and were satisfied with various aspects of your experience. We are sorry to hear that we were unable to meet your request for a soft cushion for your son's sofa bed. Your comfort is a priority for us, and we regret any inconvenience this has caused. We will take your feedback into consideration to improve our services and ensure a better experience for future guests. We are glad to hear that you especially enjoyed our food and the fantastic pool area. We work hard to offer a variety of dining options to suit the diverse tastes of our guests, and we strive to create a relaxing and fun atmosphere in our pool areas so that everyone enjoys their stay to the fullest. We appreciate your comments about the process of booking meal times at the food market and are pleased to hear that you were pleased with the new way of distributing guests to the free tables. It is a pleasure to know that you found our staff always friendly and helpful. We strive to provide exceptional service and are pleased to hear that this was reflected in your experience with us. We appreciate you taking the time to tell us about your experience and giving us top marks, we hope to enjoy your company again in the near future. Best regards, Princess - Customer Care Team
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