Two Seasons Hotel & Apartments

Dear Natallia, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you appreciated our hotel's location and the view from your room. However, we are truly sorry to learn about the issues you encountered during your stay, including the unpleasant smell in the kitchen, water on the bathroom floor, and the delay in receiving towels. We also apologize for your experience with the coffee and the incident with the water service during dinner. Please be assured that we take such feedback seriously and will address these concerns with our team to improve our services. We are particularly concerned to hear about the health issue you mentioned. Your well-being is our top priority, and we will investigate this matter thoroughly to ensure the highest standards of hygiene and safety are maintained. We appreciate your comments and hope you will give us another opportunity to provide you with a better experience in the future. Kind regards,