Akti Imperial Deluxe Resort & Spa Dolce by Wyndham

Dear Silvia We are sorry that your experience did not meet your personal expectations; however, we must clarify that your claims do not reflect the overall standards and operations of our hotel. The quality of our food and room service is monitored daily and meets strict standards, as confirmed by the majority of positive reviews we receive. Any housekeeping oversights or missing items are promptly addressed when reported to the reception. No formal complaint was submitted during your stay that would justify the generalized issues described. Regarding our staff, courtesy and professionalism are core values of our hotel. Generalized statements about rudeness cannot be accepted without specific incidents, while it is clear that at least part of our team provided service you acknowledged as positive. We remain open to constructive and documented feedback, which helps us improve. However, we believe this particular review does not objectively reflect the level of service our hotel provides. Best Regards Stella Chatzikonstantinou Public Relations Manager