Blue Lagoon Resort

Dear Sabrina, Thank you for your detailed comments and for choosing to stay at our hotel for your holidays. We are sorry to hear you were not entirely satisfied with all aspects of the hotel. We apologize if you felt that service lacked at any point and we thank you for informing us. We have forwarded your comment to the relevant department. Our personnel is very dedicated to offer their best service and we have not had any complaints, on the contrary, the guests seem satisfied with the staff and the service they provide. It is always our pleasure to communicate with our guests and be as accommodating and attentive in order to meet their expectations. Regarding the gastroenteritis, this was viral for a few days in the hotel and also outside of the hotel during this period. In the hotel we took all possible actions to avoid further spreading of the virus within our premises. The hygiene level in the hotel is high but in addition special attention was given to cleaning and disinfection in all areas and more extra hand sanitizers were placed in public areas. In the hotel we follow the HACCP regulations very carefully. For the guests that were infected we offered to see the hotel doctor and offered the diet described from the doctor and also room service was offered. We would like to thank you once more for your comments and we hope that we will have the opportunity to welcome you back. Yours sincerely, The Hotel Management