Centara Mirage Beach Resort Dubai - A World of Family Fun

Dear Sarah Susanne, Warmest Greetings from Centara Mirage Beach Resort, Thank you for taking the time to share your experience with us. We truly appreciate your detailed feedback, as it helps us identify areas where we can enhance and better meet our guests’ expectations. Regarding the buffet, please note that at all our buffet stations, we display information advising guests to inform our team of any dietary requirements or allergies. Our Chef-in-Charge is always happy to assist and accommodate special dietary requests to ensure a safe and enjoyable dining experience. We also regret that water was not consistently provided as part of your half-board package. We are committed to ensuring that every guest enjoys a positive and memorable stay with us. To help our guests make informed decisions, our website provides detailed information about meal plans, packages, and the specific inclusions related to food and beverages. This helps guests choose the option that best suits their preferences before arrival. At check-in, our front desk team clearly communicates all relevant information, including an overview of our facilities and services. Each guest receives a welcome card outlining key details such as dining venues, operating hours, and available amenities, making it easier to navigate and enjoy everything the resort offers. Dear Sarah Susanne, Please rest assured that guest satisfaction is very important to us, and your comments have been shared with the relevant departments to enhance our service delivery. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you and your family back in the future to provide a much-improved experience. With Warm regards, Vikas Bhatia Quality Manager Centara Mirage Beach Resort.