Centara Mirage Beach Resort Dubai - A World of Family Fun

Dear Alexander, Warmest Greetings from Centara Mirage Beach Resort, Thank you for taking the valuable time to share the review. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views, and the numerous choices, activities, spacious rooms & services our staff offers you and your family. We appreciate your compliments ''FAMILY FRIENDLY AND CLEAN HOTEL FACILITY''. On another note, we understand from the scores you have given for your experience, that there is still room for improvement. Maintaining a first-class level of service is a challenging task, therefore, I would very much appreciate it if you could kindly let me know the specific reasons for our discontent so that I can rectify the matter with my team. Additionally, To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' demands are met. We would be delighted to welcome you again and spare no effort to ensure your experience is the wonderful Centara experience so many guests have grown fond of. Please feel free to contact us if there is anything we can do for you. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. With Warm regards, Vikas Bhatia Quality Manager