Aus der SchweizNach vielen Jahren im Creta Maris sage ich Adieu......schade. Aber ein 5*Hotel mit einer Verpflegungs-Massenabfertigung reichen mir für meine Ferien nicht aus. Ich darf nicht daran denken wie ich das Hotel Creta Maris einst kennengelernt habe. Schade um die super schöne Hotelanlage. Weitere Bemerkungen unter den jeweiligen Rubriken:
Die neuen Deluxe-Zimmer sind schön, aber auch teuer. Für Alleinreisende leider kaum bezahlbar. Bezahlte ich doch das doppelte als wenn ich zu zweit verreist wäre. Wieso eigentlich genau das doppelte? Wegen dem Doppelzimmer zur Alleinbenutzung? Gegessen und getrunken habe ich nur für 1 Person. In so einer großen Anlage sollten auch Einzelzimmer vorhanden sein! Die Sauberkeit liess zu Wünschen übrig. Aber wie soll auch eine Raumpflegerin in 15 Minuten ein Badezimmer, Schlafzimmer und Balkon sauber machen. Dies ist unmöglich, sonst soll das der Manager mal vorzeigen. Also absolut keine Kritik an die Raumpflegerin. Die Mittel wurden nur teilweise aufgefüllt.
Das Essen ist die reinste Massenabfertigung, gleicht einer Kantinenverpflegung. Die Abwechslung ist sehr klein, es sind immer die gleichen Gerichte auf den Buffets. Die Zubereitung ist zum Teil eine Katastrophe. Fleisch und Fisch sind sehr oft schwarz verbrannt und das Kuchenbuffet gleicht einem Schlachtfeld. Aber wie kann man auch große Kuchen hinstellen, wenn sich jeder selber bedienen kann? Müsste man da nicht eher kleine Stückchen hinstellen? Dass hier nicht mit Liebe gekocht wird ist eindeutig, Hauptsache man hat danach einen vollen Bauch. Nur ist dies nicht jedermanns Sache, sonst würde man ja nicht ein 5* Hotel auswählen. Auch in den kleinen Restaurants ist das Essen nicht besser, Ideenlos und im Vergleich zu den Vorjahren ein rieser Abstieg. Aber bitte Herr Vlassiadis, Herr Hotel Manager, sagen Sie mir nicht ich müsse Verständnis haben, weil Sie 700 Personen verpflegen müssen. Das wissen Sie schon von Anfang an und müssen so eben ihr Personal aufstocken. Ich denke das kann man von einem 5*Hotel erwarten. Ich hatte wohl eher das Gefühl, dass an Personal gespart wird. Auch die Getränke waren manchmal ungeniessbar, manchmal aber auch sehr gut, aber einfach unkonstant.
Der Service vom "kleinen Personal" ist sehr gut, was ich von den Resortchefs nicht behaupten kann. Die nehmen gerne das Lob entgegen und wenn es unangenehm wird, schieben sie die Angestellten vor. Grosses Lob und Dank an Evangelia, Stella, Magnus und Chara!!!
Die Lage ist super und die Einkaufsmöglichkeiten und Restaurants in unmittelbarer Nähe. Die Hotelanlage ist super schön und auch immer sehr gepflegt.
Beliebte Aktivitäten
- Strand
Super Animationsteam, grosses Kompliment. Ein ganz tolles sportliches Team. Ich hatte noch nie ein so tolles Programm im Creta Maris erlebt.
| Infos zur Reise | |
|---|---|
| Verreist als: | Alleinreisend |
| Dauer: | 1 Woche im Mai 2016 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Manuela |
| Alter: | 46-50 |
| Bewertungen: | 13 |
Dear Mrs. Capiaghi, Thank you for your review and for all the comments made. We are sorry to read that we have not met your expectations during your stay with us this year. Your review surprised us all, as we thought that after all these years you would have the familiarity to talk with us and discuss any issues made you feel not happy during your holidays. We appreciate your feedback, as this is the best way to understand which areas to focus on as we continue to strive improvement. Thus, we assure you we will take into consideration all of your comments and do our best to ameliorate our services even more in the future! However, please allow us to give you some explanation on the above mentioned points of your review. As you may already know, Creta Maris Beach Resort operates since 1975, a long period though. Since its establishment the resort was a pilot for the development of quality tourism, and a starting point for the tourist evaluation of the greater area. Please allow us to mention that over its 40 years of operation, Creta Maris has been proudly awarded by its guests and numerous of tour operators for the provision of excellent quality services. Moreover, since today, our resort is being mentioned by our guests (the majority of the reviews presented in multiple reviews sites such as Holidaycheck & TripAdvisor) as excellent, great, the best resort they have been in for years etc. Thus, we are sorry that you did not experience the accommodation you were expecting. As regards your comment about the provided service from our F&B department, we would like to assure you that it is provided by a professional and bonded team. In particular, our Chefs, are always available and more than happy to assist all of our guests, and when a problem is occurred they are the first to solve it as they really care about the resort and its guests. The only reason a chef would have requested the assistance of another person would have been the language. Not all our staff and management speaks German, so in case a guest does not speak English a German-speaking staff member should assist. Furthermore, we are surprised to read that this year we did not met your expectations regarding the provided food, as we continue to use the same high quality, local ingredients in all our restaurants that we used in the past. This year we have only made many improvements based on comments by repeating guests as you and your parents, so the service and food & beverage ingredients have only been ameliorated (i.e. more live cooking stations, more seafood, well known alcohol brands, restaurant hostess in order to assist with seating, etc.). We really hope you have mentioned your dissatisfaction during your stay, so we could try satisfying any particular need of yours. In addition, allow us to clarify that Mr. Vlassiadis had never discussed with you on this subject. I guess that your comment is generally addressed to the hotel general manager. Nevertheless, we would like to reassure you that we do offer the quality ingredients we were always using, and we do employ adequate staff. Continuing, concerning your comment about the room, please let us informed you that we do offer double rooms for single use rooms (not single rooms) at the respective price. However, some of our partners (as the one you have booked with) do not provide these rooms. You could have reserved a single room directly with us but unfortunately you have never contacted our reservation department for that. You have only communicated us in order to request an upgrade from the “Promo Room” booked into a Deluxe Main Building with Garden View. Please, Mrs. Capiaghi, let us inform you that the supplement proposed was indeed for single occupancy and that the final rate paid for a Deluxe Main Building Garden View was the rate of a single occupancy Deluxe Main Building Garden View. Lastly, we would like to mention that every room in the resort is being cleaned once a day and is always checked after by the housekeeping manager. As regards the necessary time for each room to be perfectly cleaned, please be kindly informed that it is an issue our housekeeping is handling very well over the past years. However, we hope you have mentioned your dissatisfaction to our Guest Service in order for us to inspect the room and act accordingly. We would like to thank you again for your review, while we hope to have the chance to welcome you again in our resort and offer you an ameliorated holidays’ experience. Best Regards, Faye Papaioannou
