Aus Deutschland- Preis-Leistungs-VerhältnisEher gut
Ich hätte mehr von einem 5 Sterne Hotel erwartet. Auch wenn die Positiven Eigenschaften überwiegen wie Essen, Hotelanlage, Strand u.s.w werde wir dieses Hotel nicht mehr besuchen. (Gründe siehe In den Kategorien)
Ab Tag 6 waren Flecken auf der Bettwäsche sowie auf den Handtüchern (trotz Trinkgeld) Bad ist renovierungsbedürftig. Allgemein Sauberkeit könnte man verbessern.
Essen in den Reservierungsbedürftigen Restaurants war sehr gut und angenehm. Im Hauptrestaurant ging es zu wie im Krieg.
Mitarbeiter an der Beach-Bar waren teilweise lustlos. Beach/Pool-Mitarbeiter (zuständig das der Strand und die Anlage sauber ist) standen lieber die ganze Zeit an der Beach-Bar und haben die Mitarbeiter abgelenkt, so das man nicht bedient wurde. (Das ist ein no Go / dringender Handlungsbedarf)
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 2 Wochen im September 2018 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Timo |
| Alter: | 26-30 |
| Bewertungen: | 1 |
Dear Guest, Thank you for your feedback. We are sorry that we have not met your expectations during your stay at Creta Maris Beach Resort. We would like to thank you for the comments made, as we consider them an important part of our constructive communication. However, we would like to offer you some explanations on the aforementioned points. Please allow us to clarify that we consider cleanliness one of the most important sectors of the stay and do our best to ensure that every room and area of the resort is perfectly clean. Thus, allow us to clarify that every area of our resort is being cleaned regularly and is always checked after by the housekeeping manager. We hope you had shared your dissatisfaction with us, so we could had inspected your room and acted accordingly. Moreover, we would like to mention that our staff and the service it offers is the reason our guests choose to return year after year, as it is helpful and courteous and one of the biggest assets of Creta Maris, according to the majority of the feedback we receive. Thus, we are surprised to read your negative comment about it. However, as we respect your opinion, we will take it into consideration. As concerns, our main restaurant “Cosmos”, please be kindly informed that it is the biggest restaurant of our resort and can accommodate simultaneously up to 700 guests. We also offer the option of dining in our second main restaurant “Estia”, which is quieter and probably would made you feel more comfortable. We would like to thank you once again for your review and comments. Hope to have the chance to welcome you again in the future and offer an ameliorated holidays’ experience. Best Regards, Faye Papaioannou
