Creta Maris Resort

Dear Ms. Verena, We would like to thank you for choosing Creta Maris Resort as your desired holiday destination in Crete. We are really pleased to know that you and your family enjoyed our resort and gastronomy options. We are doing our best to keep our facilities in top-notch condition so that we can create the ideal environment for you to enjoy heart-felt holidays. In Creta Maris, every guest is a valued friend, and the hospitality and caring service of our team is something that comes from the heart. Reading that you would like to return to our resort as well as you highly recommend it, fulfils our efforts, and motivates us to continue the work we love so much. Please allow us to mention that cleanliness is one of our highest priorities. We try our utmost to maintain our facilities in top-notch condition and deliver the best possible services. It saddens us to read that the cleanliness of the baby chair was not on the level that you expected, and on the level, we want to provide for you. We truly wish that you had brought your concern to our attention while you were still here, so that we could do our best to rectify any possible issue immediately. Nevertheless, please rest assured that your comments and suggestions are noted and will be taken into consideration. We listen closely to your feedback, since it is the most valued asset towards our goal to keep improving our services. It has been a pleasure having you with us and we are looking forward to welcoming you and your family back in the nearest future. Until then, our most profound wishes from all of us at Creta Maris Resort. Best regards, The Creta Maris Management team