Aus DeutschlandDurch unsere Umbuchung in das besser Hotel hat sich alles zum Guten gewendet. Das was TUI verkauft als 5* Superior ist falsch beschrieben. bei Ankunft wurde uns das billigste Zimmer zur Verfügung gestellt obwohl anders gebucht wurde
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 3 Wochen im Januar 2025 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Thorsten H. |
| Alter: | 61-65 |
| Bewertungen: | 1 |
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Grand Palladium Kantenah Resort & Spa. We appreciate you bringing to our attention the discrepancies you experienced with your initial booking. We're delighted to hear that your experience improved significantly after changing your reservation. It's our goal to ensure that every guest enjoys a memorable stay, and we're glad we were able to accommodate your needs in the end. We will certainly take your comments into consideration as we continue to refine our services and ensure that our descriptions align accurately with our guests' expectations. Thank you once again for your feedback. We hope to have the opportunity to welcome you back to Grand Palladium in the future. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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