Hotel NH Amsterdam Leidseplein

Dear Karsten, Thank you for your feedback. We're glad to read that you found our front desk staff friendly, providing warm and welcoming service is very important to us. We're sorry to learn that your room did not meet your expectations. Our standard rooms do not include a city view, and for guests who prefer a room with a view, we offer a separate room category that must be booked in advance. Alternatively, a paid upgrade is available upon check-in, subject to availability. We also apologize for the condition of the floor and the lack of proper cleaning during your stay. This does not reflect our usual standards, and we will follow up with our housekeeping team to ensure this is addressed. Your comments are important to us, and we appreciate you taking the time to help us improve. We hope that, despite this issue, you were able to enjoy the rest of your stay, and we would be grateful for the opportunity to welcome you again under better circumstances. Warm regards, Mersini Front Office