JAZ Elite Casa del Mar Beach

Dear Mrs. Silke, We would like to thank you for being taken the time to share your comments regarding your recent stay with us at Jaz Casa Del Mar Beach. The service provided to our guests is the primary concern and it would certainly appear that there was a breakdown in the high standards that we endeavor to maintain at the Jaz Casa Del Mar Beach and at all Jaz hotels and resorts. We deeply regret to read that we failed to meet your expectations in some areas. Be sure that we are always open for any constructive comments from our guests, as these can definitely help to monitor our operation better and continue to improve our service. We do apologize for cleaning & Service deficiencies you were mentioned and we already discussed your comments with the related department head's & we will provide the necessary training. Kindly note that we have every day different them as the follow (2 days’ oriental food, international day, Mediterranean day, Barbecue day, Gala dinner day, Asian day). We do provide during a stay of 7 nights al a carte restaurants with different theme, also all our respective guest are welcome to meet kitchen chef if they have any especial request or any comment regarding the food taste or quality. Mrs. Silke, once again, thank you very much for your constructive feed-back and I look forward in welcoming you back to the Jaz Casa Del Mar Beach. With best regards, Hotel Management