Mitsis Rodos Village

Dear Julian, We appreciate your honest feedback regarding your recent experience at our resort. We sincerely apologize for the inconveniences you encountered during your stay. Your comments are highly valuable to us as they allow us to identify areas for improvement and ensure a better experience for our guests in the future. We regret that the main restaurant did not meet your expectations and that you encountered issues during breakfast, particularly the queues and the dismantling of the buffet. It's also unfortunate to hear about the challenges you faced in finding available loungers by the pools. We understand that these aspects greatly impact your overall enjoyment and comfort during your vacation. We want to assure you that we take your concerns seriously and that we will be addressing them with our teams. We are committed to providing a high standard of service and amenities to all our guests, and we will use your feedback to make necessary improvements in these areas. Your experience is not reflective of the level of service we aim to provide, and we deeply apologize for any frustration or disappointment you experienced. We genuinely value your feedback and hope that you'll consider giving us another chance in the future. Our goal is to provide you with a truly enjoyable and memorable stay, and we're dedicated to making the necessary adjustments to achieve that. Thank you for bringing these matters to our attention. If you have any further comments or concerns, please don't hesitate to reach out to us directly. We are here to ensure that your feedback is heard and acted upon. Yours Sincerely Mitsis Rodos Village