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Christina (31-35)
DeutschlandAus Deutschland
Verreist als Paar • Juni 2023 • 1 Woche • Strand
Toller Urlaub!
6,0 / 6

Allgemein

Ansich ist das Hotel toll und sehr modern. Tolle Lage, wunderschönes Anwesen. Leider haben wir bei allen Essen bis auf 2x nur ein Getränk pro Person erhalten (welche klein sind) Ansonsten wurden wir was das betrifft regelrecht übergangen. Während andere immerwieder etwas erhalten haben. Das Zimmermädchen war super und auch sehr freundlich und hilfsbereit. Leider hatten wir nachts im Zimmer nur Strom wenn wir die hintergrundbeleuchtung im bad an war. Dies war eon Unding zum schlafen, somit konnten wir nur tagsüber unsere Geräte wie Handy und EBook Reader laden. Die Mitarbeiter waren alle freundlich. Alles in allem war es ein toller Urlaub. Danke!


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Infos zur Reise
Verreist als:Paar
Dauer:1 Woche im Juni 2023
Reisegrund:Strand
Infos zum Bewerter
Vorname:Christina
Alter:31-35
Bewertungen:1
Kommentar des Hoteliers

Dear Chris, Thank you for choosing our hotel for your recent stay and for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed the modernity of our property and appreciated our great location. It's also wonderful to know that you found our maid to be friendly and helpful during your stay. However, we apologize for any inconvenience you experienced regarding the drink service during meals. We strive to provide excellent service to all our guests, and it is regrettable that you felt overlooked in this regard. We appreciate your feedback and will address this issue with our staff to ensure that all guests receive the same level of service and attention. Regarding the electricity issue in your room, we apologize for the inconvenience caused. It seems there may have been a problem with the electrical system in your room, which affected the availability of power during the day. We apologize for the absurdity you experienced while trying to sleep with the bathroom backlight on. Our maintenance team will investigate the matter and take appropriate steps to rectify the issue. We are pleased to hear that our staff were friendly throughout your stay, and we will share your kind words with them. It is our goal to provide exceptional customer service, and your positive feedback is greatly appreciated. Once again, we apologize for any inconveniences you encountered, and we thank you for bringing them to our attention. Your feedback is valuable to us as it helps us improve our services and ensure that all our guests have a memorable stay. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you for choosing our hotel, and we wish you all the best in your future travels. Yours Sincerely Mitsis Rodos Village

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