Mövenpick Hotel and Apartments Bur Dubai

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We always strive to give our guest a pleasant experience at the hotel, we are however disappointed to learn that we fell short. We are truly sorry to hear that you found the room outdated. We would like to assure you that time to time we do upgrade our services and facilities and delighted to share with you that we are in the process of finalizing the refurbishment of the guest rooms as well as the other upcoming projects that will uplift and give our property a fresh look. We also see that you were not happy with the available German Channels in the guestrooms. It is not always possible to satisfy the choices of entertainment for all the global guests. Nonetheless, we have upgraded our TV units which allows our guests to enjoy the connectivity between their personal devices and the TVs. Further, your comment about the variety and coldness of the food selection has been forwarded to our Executive Chef for necessary improvements. Thank you once again for your review and we only hope that would give us another opportunity to be of better service to you in the near future. Sincerely, Fabien Chesnais General Manager