Mövenpick Hotel and Apartments Bur Dubai

Dear Guest, Thank you for staying with us again. I was very much disappointed to learn that your experience was not at all pleasant and truly regret the service fell short of your expectations on this occasion. We have few new team members onboard, but of course, this cannot be the excuse and I have taken your feedback very seriously. I assure you that I will review your case with the Executive team to take necessary actions to further improve our services which have fallen below our own standards, to ensure a better our guest experiences. I only hope that you would choose to stay with us again should your travel plans bring you this way in the near future. Sincerely, Fabien Chesnais General Manager