Neptune Luxury Resort

Dear Beate, We always appreciate it when our guests take the time to write a review and we would like to thank you for providing us with yours. We are sorry to hear that your room did not meet up your expectations. We are currently in the middle of a major renovation project in the hotel and when we finish, all the rooms will be renovated. We do hope that after the complete renovation all our rooms will comply to your expectations. Further to your comment about the extra charge for the Yoga lessons and the tennis courts, we would like to inform you that it is common practice for 5* HB hotels to charge for extra offered services. Other hotels even charge for the use of Wi-Fi and the Fitness Centre, something which is free of charge in our hotel. Please be aware that the fact that extra charges apply is indicated in all descriptions regarding our hotel. It is a pity that due to the condition of your room we were not able to convince you during your latest visit and we do hope to have the opportunity to welcome you back in the near future. With kind regards, Neptune Hotels