Occidental Isla Cristina

Dear Stefan, Thank you very much for your review of our hotel. We are glad to hear that you liked the location of our hotel and that you were satisfied with the cleanliness of your room. However, we are sorry to hear that you found the noise level of the hotel disturbing. Our hotel is very popular with families and we offer a lively entertainment programme, although we understand that not all guests have the same leisure needs. However, we always try to maintain a balance between leisure and relaxation, although we understand that this may not have been the type of hotel that best suited your needs. We take your comment very seriously and will check if we can adjust the volume of entertainment and shows to create a more pleasant atmosphere for all guests in the future. Regarding the lack of information about the mineral water, we are sorry for the inconvenience and we will make sure that our staff will provide better information in the future. We remain at your disposal. Best regards, Sara Parrilla, Guest Experience Manager