Oriental Residence Bangkok

Dear Alexander, Thank you very much for taking the time to share your feedback following your stay with us. We sincerely appreciate both your positive remarks and your constructive criticism. We are pleased to know that you found our hotel to be in excellent condition and that you experienced our team as friendly and professional. Your recommendation and the high ratings in many categories are truly valued. At the same time, we regret to learn about your dissatisfaction regarding the late check-out experience. Please accept our sincere apologies for any inconvenience caused by the need to repeatedly request this service, as well as for the discrepancy between the initially communicated fee and the amount ultimately charged. We fully understand how this situation may have felt disappointing, especially during a longer stay, and we will address this matter internally to ensure clearer communication and a smoother handling of such requests in the future. Thank you once again for choosing to stay with us. Your feedback is very important to us, and we hope to have the opportunity to welcome you back and provide you with an even more seamless and satisfying experience. Best regards, Wasan S. ( Tar ) Guest Experience Manager & Quality