Aus Deutschland- Zustand des HotelsEher gut
- Allgemeine SauberkeitEher gut
This is the second cold night i am spending in my room in this hotel. The heating doesn't work and there is no extra heater available for me in the all hotel. The first night i could't sleep because of the cold temperature and asked for an extra heater, and i received some blankets with the promise of the fixing up of the air conditioning and an extra heater. Unfortunatelly this evening, went i came back to my room, nobody informed me about the inconvenience of the heating and the extra heater is still not available for me tonight. This is not the kind of service i expect from this kind of hotel.
- Ausstattung des ZimmersSchlecht
- Atmosphäre & EinrichtungEher schlecht
- Sauberkeit im Restaurant & am TischGut
- EssensauswahlEher gut
- GeschmackEher gut
- Kompetenz (Umgang mit Reklamationen)Sehr schlecht
- Freundlichkeit & HilfsbereitschaftEher schlecht
- Rezeption, Check-in & Check-outEher gut
- FamilienfreundlichkeitEher schlecht
- Einkaufsmöglichkeiten in UmgebungSehr gut
- Restaurants & Bars in der NäheEher gut
Beliebte Aktivitäten
- Geschäftsreise
- Preis-Leistungs-VerhältnisEher gut
| Infos zur Reise | |
|---|---|
| Verreist als: | Alleinreisend |
| Dauer: | 1-3 Tage im Januar 2013 |
| Reisegrund: | Arbeit |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Davide |
| Alter: | 31-35 |
| Bewertungen: | 1 |
Dear Davide, Thank you for taking the time to submit a review on HolidayCheck following your recent stay with us. As already communicated to you via direct email we are very sorry to hear about your experience during your recent stay with us. It is not acceptable that it wasn’t possible for you to regulate the temperature in your room. Our rooms will be heated via air conditioning and we have already spoken to our Front Office Manager to implement further trainings for our front office staff in assisting our guests in such situations. Unfortunately we had some additional and unexpected issues with the heating system in which you experienced the second cold night. This is definitely not our standard and again we deeply apologise for the inconvenience. As already mentioned we would appreciate if you would accept our offer for your next stay. Kind regards, Bernd A. Zängle General Manager Steigenberger Hotel Hamburg
Hotels in der Nähe von Steigenberger Hotel Hamburg
Beliebte Hotels in Hamburg
Beliebte Hotels in Deutschland
