The Grand Palace - Adults only

Dear Katja, Thank you for taking the time to feed back to us about your recent stay at the Grand Palace. We are sorry that you feel that we did not meet your expectations on this occasion. We do not believe the situations you describe are typical of our guest experience but I have passed your comments on to my department managers, and rest assured we will investigate the matter thoroughly and take any actions required. In the meantime, I’d like to thank you for bringing these issues to our attention to allow us to further improve our customer experience. I hope you will consider visiting us again in future, to give us an opportunity to thank to you for your loyal custom, and to demonstrate a more positive experience of our award-winning service. Kind regards, Hotel Management