The Table Bay / Sun International

Dear Stefan A We appreciate you taking the time to share your detailed feedback about your recent stay with us. We want to sincerely apologize for the numerous inconveniences you encountered, as it is evident that we fell short of providing the level of service that we strive for. Your feedback is crucial for our improvement, and we take your concerns seriously. We deeply regret the challenges you faced upon arrival, from the unavailability of your room to the delayed readiness and the lack of assistance from the reception. Your experience with the restaurant bookings, room service, and minibar offerings is certainly not reflective of our usual standards, and we are actively investigating and addressing these issues. We acknowledge your comments about the guest relationship manager, and we are committed to ensuring that our staff not only appear friendly but also take meaningful actions to resolve issues promptly. We are particularly concerned about the incorrect billing and the challenges you faced with the elegant hotel bar, and we are working to rectify these matters immediately. We genuinely appreciate your constructive criticism, as it gives us the opportunity for positive change. We hope to have the opportunity to make amends and provide you with the exceptional experience you rightfully expected during your next visit. Warm Regards, Table Bay Management