Two Seasons Hotel & Apartments

Dear valued guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you may have experienced and appreciate your patience while we address your concerns. We understand that you were dissatisfied with the handling of the security deposit. Please allow us to provide some clarification on our policies. The security deposit is a standard procedure in many hotels worldwide and serves as a precautionary measure to cover any incidental charges during the stay. We would like to assure you that the deposit is returned in full upon check-out, provided there are no outstanding charges or damages to the room. We apologize if there was any miscommunication or misunderstanding during the check-out process. It is our aim to provide transparent and professional service to all our guests. We take your comments seriously and will review our procedures to ensure that such situations are avoided in the future. Once again, we sincerely apologize for any inconvenience caused and appreciate your feedback. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.