Varivana Resort Koh Phangan, The Centara Collection

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your balanced comments and are pleased to know that you enjoyed the panoramic views from our rooftop pool and were overall satisfied with your stay, especially considering the value of your booking. At the same time, we sincerely regret the inconveniences you experienced. Please allow us to address your concerns: Regarding the room layout, we understand that additional storage space would enhance comfort, and we are currently reviewing ways to improve this aspect. We also apologize for the issue with the air conditioning; we are glad our team was able to promptly arrange a room change, though we regret the disruption caused. We are particularly concerned to hear about your experience with our reception team and the scooter rental arrangement. This is certainly not the level of service we aim to provide. Your feedback has been shared with the team for immediate review, with a focus on improving communication, transparency, and overall guest assistance. In terms of location, we understand that transportation is important for exploring the island, and we are working on providing clearer information to guests in advance. Regarding the pool area, your comments about the sunbeds and umbrellas are well noted, and we will evaluate possible adjustments to enhance guest comfort. We truly value your constructive feedback, as it helps us improve and better align our services with guest expectations. We hope to have the opportunity to welcome you again and provide a more seamless and refined experience in the future. Warm regards, Veerapol Poungvarin General Manager Varivana Resort Koh Phangan – The Centara Collection