Neptune Luxury Resort

Dear Chris, Thank you for your question. We herewith would like to inform you that during May & October the Jacuzzi, children’s pool and normal pool at the Residence Area (activities pool) are heated to 26 degrees. As every other outdoor pool is not heated, the water temperature is depending on the weather conditions; The water temperature in Kos today is around 25°C and therefore it is suitable for comfortable swimming. Until late December the sea-water temperature on Kos does not drop below 20°C. With kind regards, Neptune Hotels.

7:30 10:30 Uhr und 19 Uhr - 22:00 Uhr

Dear Corinna, Thank you for your question. We would like to inform you that our guests have a free choice of seats inside or outside the Main Restaurant. If you prefer outside, there are two big outdoor areas, one patio area facing the Palace pool https://bit.ly/35N5gAy or directly on the waterfront https://bit.ly/2FBnEBO We hope this offers you a nice overview of our restaurant's areas and we would be more than happy to welcome you to our resort. With kind regards, Neptune Hotels.

Dear Sabine, We would like to thank you for your question. We herewith would like to inform you that room upgrades are subject to the hotels’ availability and the price depends on the booked room type, as well as the period you are visiting us. To see the price difference, we suggest to check the rates at our official website which is up to date. With kind regards, Neptune Hotels.

Dear Adrian, We would like to inform you that tips are not included in our prices. Tips are not required, however if you are very satisfied you may provide them as a small token of your appreciation. Depending on the department, the tips are being shared among the colleagues. Kind Regards,

Dear Renate, Thank you for your question. We herewith would like to inform you that, as the property is located 5km from the nearest village, there is no specific address of a street. Correctly mentioned, the official address of our property is the following: Neptune Hotels Resort, Convention Centre & Spa, Mastihari, 85302, Kos Kos Island, Greece. For the state/province option please select: Notio Aigaio With kind regards, Neptune Hotels.

Dear Gudrun, Thank you for your question. The board basis of Neptune Hotels is either Half Board or Bed & Breakfast; we do not offer All Inclusive. Our guests can also have their lunch or dinner in one of our a la cart restaurants. Those on Half Board basis are eligible of 50% discount on the food bill if they choose to dine in one of our a la cart restaurants.

Nein, das ganze Konzept beruht auf Halbpension mit Frühstück und Abendbuffet. Getränke müssen bestellt und extra bezahlt werdeb. Es gibt die Möglichkeit in verschiedenen Restaurants auf dem Hotelgelände zu essen (Abends gegen 50 % Rabatt bei Verzicht auf Abendbuffet). Wer am Mittag in der Anlage essen möchte, kann dies natürlich gegen Bezahlung auch tun. Ich finde Halbpension besser, weil ich das. alles als hochwertiger empfinde und auch öfter mal Ausflüge mache und in Tavernen außerhalb essen gehe. Da hat dann die Bevölkerung auch etwas von den Touristen.

Wir waren vor ein paar Jahren dort am Strand in einem der Nachbarhotels, so gut wie keine Steine waren damals dort vorhanden, auch unser damals erst 4 jähriger Sohn konnte ohne Badeschuhe problemlos ins Wasser und wunderbar Sandburgen bauen. Einzig negativ war, dass ab und zu ziemlich viel Seegras angespült wurde, aber ist halt die Natur und mit Wellen, welche für Kleinkinder nicht ganz ohne sind, muss je nach Wind auch gerechnet werden.

Dear Mark, We would like to thank you for your question and herewith inform you that you can see all our menus (including prices and photos) in our Neptune Hotels mobile app (The qr code link to download our app can be found on our website in the footer). Moreover, for guests who have booked on HB basis, there is a 50% discount on the food bill for the A la Carte Restaurants for dinner (do not hesitate to contact our staff for any assistance).