ARTnatur Dolomites Hotel & Spa

Dear Guest, we sincerely regret that your stay did not fully meet your expectations. We always appreciate feedback from our Guests, as it enables us to constantly improve our services, especially in establishments such as this, which has recently joined our Hotel chain. However, we would like to clarify a few points where information is reported that we believe does not correspond to reality. Firstly, we would like to remind you that the Hotel is located in Italy, where the official language is Italian. Our Team is fully trained to communicate in English, the international language par excellence, which allows us to relate effectively with cosmopolitan Customers. The knowledge of other languages, such as German, is an added value; although not all of our Staff have a perfect command of it, many of them are fluent in German, as you yourself have witnessed. We regret that our gastronomic proposal did not meet with your approval. Our kitchen brigade makes a daily effort to use excellent raw materials to make the most of local traditions. During the service, the Maitre is always available in the Restaurant area to answer requests or offer assistance, and we regret that your presence was not requested when a dish was not to your liking. Our wine list includes numerous labels, with a wide selection of territorial wines, and we regret that your experience has not captured the variety. We always trust in the good faith of our Guests, which is why we regret receiving a review with such a penalizing score, based on aspects that do not fully reflect the reality of our offer. However, we thank you for taking the time to share your opinion and remain at your disposal for any further clarification. Best regards, The Management