Barceló Punta Umbría Mar

Dear Ulrich, Thank you for taking the time to share your feedback. We are deeply saddened to hear that your experience in terms of the room and facilities did not meet your expectations. We regret that the solutions offered during your stay were not satisfactory. In addition, we are always striving to improve our culinary offerings and take your comments regarding the variety and temperature of the food very seriously. It is our aim that every guest can enjoy a selection of high quality and flavourful dishes. We would also like to express our regret that you had difficulties communicating with our staff. We realise that clear communication is essential for a pleasant stay and are constantly working to improve our language skills. We are pleased to hear that you had the opportunity to explore the surrounding area and go on excursions. We hope that these activities contributed to positive memories of your stay. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jenifer González, General Manager