Club Jandia Princess

Dear Mit Viel Luft Nach Oben, First of all, we sincerely appreciate your time to share your comments about your recent stay at our hotel Club Jandia Princess. We are very sorry to hear that your experience did not live up to your expectations. We take your comments very seriously and will use them to improve our services and facilities. We understand your concern about the age of some of our facilities and would like to inform you that we are constantly working on improvements to provide a more modern and comfortable experience for our guests. Regarding WiFi access, we are sorry for the inconvenience caused by the limited availability in certain areas of the hotel. This information can be found in detail on our website and in our Princess app, where we indicate that WiFi is available free of charge in El Palmeral Hall and La Choza Restaurant. Should you wish to purchase WiFi throughout the resort, including your rooms, you can do so for a small additional charge. Please do not doubt that we have taken good note of all your indications. We sincerely hope that you will give us another opportunity in the future to prove that we can offer you a memorable and satisfactory experience on your next visit. Best regards, Princess - Customer Care Team