Mövenpick Hotel and Apartments Bur Dubai

Dear Guest, Thank you for staying with us and providing us with the feedback on your stay. Whilst, we were truly delighted to know that you were pleased with the warm hospitality by the team, we totally understand the issue of the language barrier that really hinders the interaction. However, I am happy to share that we will have a German speaker on board very soon, and further look forward to strengthening our team with more multilingual employees to ensure better communication for the guests in the hotel. We also see that you were also not happy with the available German Channels in the guestrooms. It is not always possible to satisfy the choices of entertainment of all the global guests, we are further, upgraded our TV units which will allows our guests to enjoy the connectivity between their personal devices and the TVs. Nevertheless, we are truly sorry that these two elements merely affected your stay with us. I hope that we will have another opportunity to serve you better in the near future. With kind regards, Fabien Chesnais General Manager