Hotel Faro, a Lopesan Collection Hotel

Dear Jürgen, We are deeply sorry that you did not enjoy your experience at our hotel to the fullest, as we strive every day to make every stay unforgettable. We have reviewed your comments in detail, together with our teams and managers, and we would like to assure you that all your concerns regarding Blue Marlin Ibiza Skylounge will be addressed. We regret that for you the category we were awarded, following the requirements established by law in relation to our facilities and services, did not match the perception you had during your stay. We will continue to work to change this perception with our efforts and spirit of service. We would like to express our sincere apologies for any service imperfections that may have occurred, and while your comments do not appear to be in line with the usual feedback we receive, both in the hotel and online, we will be sure to discuss your feedback internally. Finally, there is no doubt that we would have liked to know during your stay, that we fell short of your expectations, as to resolve it immediately. We hope that this will not prevent you from staying with us again and we look forward to welcoming you back in the future for a more positive experience, as this one should have been. Yours faithfully, The Guest Experience Manager Hotel Faro, a Lopesan Collection Hotel